Shipping and Refunds Policy

Shipping Policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

  • For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 
  • For simple flat rate shipping: We offer $10 flat rate shipping to USA or UK.

Shipping Options

Price

2-10 Day Shipping (Order under $99)

$9.99

2-10 Day Shipping (Order under $99)

Free

2-4 Day Shipping

1-2 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

24/7 Friendly
Support

Free Shipping
over $50

Secure Online
Payment

Money-back

guarantee

International Shipping Policy

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.
Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

Shipping Options

Estimated delivery time

Price

Fed Express

20-30 Day Shipping

Based on total order weight

DHL Express

30-45 Day Shipping

Based on total order weight

Alibaba Express

45 Day Shipping

Based on total order weight

Alibaba Express

45 Day Shipping

Based on total order weight

NOTE: We are not responsible for shipping carrier delays.

Refunds Policy

Refunds Policy
We accept returns up to 07 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at gemthemes@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

We will send you an email once your return has been received and inspected to advise you that we have received your returned item. We will also notify you if your refund has been approved or rejected. If you are authorized, your refund will be processed and a credit will be made to your credit card or original mode of payment within a certain amount of days.

Order Process

01.

Orders are processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at gemthemes@gmail.com We will be unable to make changes to your order once it has been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you provide. We will refund the original order if an order is returned due to an incorrect address.
Do you provide free shipping?
Absolutely! Take advantage of our special promotion with free shipping on orders that meet the minimum purchase requirement, which typically includes two jars or more of our soothing butter. This offer is exclusive to items from our Premium, Last Chance, or Special Collection series and cannot be combined with offers from other sections.
When will I receive my order?
Your order will be processed swiftly, within 1-2 business days (Monday through Friday, excluding holidays). If your purchase includes specialty items, please allow an additional 2-3 business days for processing, as these items will be dispatched separately from regular merchandise.
Which shipping service will deliver my order?
We partner with leading courier services to deliver your order efficiently, depending on your location: Global: FedEx, DHL; China: DHL, SF Express; Hong Kong SAR: Local Express Courier, SF Express; Macau SAR: SF Express; Japan: FedEx, Sagawa, Yamato; Korea: FedEx, Lotte; Singapore: FedEx, Crane.
What are the shipping charges?
Shipping costs vary based on your destination and the delivery speed selected. Please refer to our detailed delivery options chart for a comprehensive view of shipping charges tailored to your location.
My order is already on its way, but I need to change the delivery address. What should I do?
Contact us immediately if you need to modify your delivery address. Be aware that changing the address might incur a rerouting fee charged by the courier.

Contact Us

GemThemes Candid Enthusiasm from the Summer

Address:

Eight Avenue 487, London

Phone:

+012 345 6789 0000

Email:

gemthemes@gmail.com

Web:

gemthemes.com
Thanks for contacting us. We'll get back to you as soon as possible.